Refunds, Returns & Cancellation Policy — Global Whiskey Market
At Global Whiskey Market, we are committed to providing high-quality products and ensuring that every order is handled with care and accuracy. Because alcoholic beverages are regulated products and often limited in availability, our refund, return, and cancellation policies are designed to maintain fairness and operational efficiency.
Please review the following policy carefully before placing an order.
Refund & Return Policy
All sales made through Global Whiskey Market are final. We do not offer refunds or returns on completed purchases.
Due to the nature of alcoholic beverages and industry regulations, once an order is processed and fulfilled, it cannot be returned or exchanged except in the case of damaged, defective, or incorrect items.
Order Cancellation Policy
Customers may request to cancel an order; however, cancellation fees may apply depending on the order status.
Unshipped Orders
If an order has not yet been shipped, it may be canceled with a 10% cancellation fee based on the total order value.
Shipped Orders
If the order has already been processed and shipped, a 25% restocking fee will apply if the shipment is successfully returned.
Shipping Label Created
Once a shipping label has been generated, the shipping cost becomes non-refundable.
If the order qualified for free promotional shipping, a $40 shipping and handling fee will be deducted from any applicable refund to cover shipping expenses.
Damaged, Defective, or Incorrect Items
We carefully pack all orders to ensure safe delivery. However, if your package arrives damaged or contains an incorrect product, please inspect your order immediately upon delivery and contact us as soon as possible.
Prompt reporting allows us to evaluate the situation and resolve the issue efficiently.
How to Submit a Claim
If your order arrives damaged, defective, lost, or incorrect, please email our support team with the required documentation.
Contact Email: sales@globalwhiskeymarket.com
Your email must include:
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A detailed description of the issue
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Clear photos of the damaged or defective item
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Photos of the shipping box and packaging
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Photos of the items received
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Proof of purchase or order number
Providing clear visual evidence helps us investigate the claim quickly and determine the appropriate resolution.
Incorrect Item Claims
If you receive a product different from what you ordered, please contact us immediately with:
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Photos of the items received
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Photos of the shipping box and packaging
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Your order confirmation details
Once the issue is verified, our team will work with you to resolve the situation promptly.
Photo Documentation Requirement
Visual documentation is required when filing any claim related to damaged, defective, or incorrect products.
Claims submitted without photographic evidence may not be eligible for review.
Lost Packages
If a shipment appears lost in transit, please contact us immediately so we can coordinate with the shipping carrier to investigate the issue.
Gift Card Policy
All gift card purchases are final.
Gift cards cannot be refunded, returned, or exchanged under any circumstances.
Contact Information
If you have questions regarding this policy or need assistance with an order, please contact us:
Global Whiskey Market
231 Bourne Blvd.
Savannah, GA 31408
Email: sales@globalwhiskeymarket.com
We appreciate your understanding and thank you for choosing Global Whiskey Market for your premium whiskey and spirits needs.
